If the above steps do not resolve your issue, it is highly possible that the License Key does not match the version of the software you have installed on your system. At times, the license may depend on certain GFI MailEssentals services if they are stopped, the license verification will fail. Check that all GFI Product Services are running.Also, make sure there are no spaces before or after the key. Ensure that you are copying and pasting the License Key from the License Certificate. If you upgrade to a new Version (new Builds or Service Releases do not require a new key), you must log in to the GFI Accounts Portal and obtain an upgraded key for the new version as described in Upgrading License Keys for GFI Products. License Keys are unique to each product version.When the installed software version does not accept the license key due to a license verification error, follow these steps to resolve the issue: If you are unable to log in to the GFI Accounts Portal, retrieve your credentials by following the password recovery steps described in this article: Obtaining Your GFI License Key.
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